Shipping policy
Where We Ship From
Every order at East Oasis Antiques ships from our studio in Bangkok, Thailand. We're a small team, and each piece is inspected and repackaged one more time before it goes out.
Processing Time
Orders are packed and handed to our carrier within 2 business days of receiving cleared payment. Because most items in our catalogue are one-of-a-kind antiques, we don't hold backup stock — once a piece sells, that listing closes for good.
Shipping Methods & Delivery Times
Standard shipping (free) — Every order ships free, worldwide, via tracked airmail. You'll receive a tracking number by email as soon as your order ships.
- Typical delivery time: 2 weeks
- Some destinations: 3–4 weeks, depending on customs processing in your country
Express shipping (paid upgrade) — Need it faster? We offer express courier service via DHL, FedEx, UPS or EMS, typically arriving in 3–5 business days. Express shipping isn't available at checkout by default — contact us before you order at khushal@eastoasis.uk and we'll quote the extra cost for your destination.
Customs, Duties & Import Taxes
United States: all applicable US tariffs are prepaid and included in your order total. You will not be asked to pay anything further on delivery.
All other countries: your order may be subject to import duties, customs fees, or taxes charged by your own country's customs authority. These charges are set by your government, are outside our control, and are the buyer's responsibility. We recommend checking your country's import rules for antiques and jewelry before ordering if you want to avoid surprises.
Where We Ship
We currently ship to most countries worldwide, including the United States, Canada, the United Kingdom, the EU, Australia, and across Asia and the Middle East. If your country isn't available at checkout, message us — we can usually arrange it.
Tracking Your Order
You'll get a shipping confirmation email with a tracking link the moment your order leaves Bangkok. If tracking hasn't updated in more than 10 days, or your estimated delivery window has passed, email us at khushal@eastoasis.uk and we'll look into it with the carrier.
Lost or Damaged in Transit
Every order is tracked and, on request, can be insured. If your parcel is lost in transit or arrives visibly damaged, contact us within 7 days of the expected delivery date (or delivery itself) with photos if applicable, and we'll arrange a replacement, refund, or store credit — your choice. Because most of our pieces are one-of-a-kind, a replacement of the identical item usually isn't possible, so we'll work with you on the fairest outcome.
Questions
Email us any time at khushal@eastoasis.uk — we answer personally, usually within 1 business day.